Refund policy
Return Policy
We want you and your pet to be completely satisfied with your purchase. If you're not happy for any reason, we've got you covered with our 30-day guarantee.
30-Day Guarantee
You may return any item within 30 days of the delivery date for a full refund or exchange. No questions asked.
Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be unused, in their original condition, and in original packaging where applicable.
- Proof of purchase (order number or receipt) is required.
How to Start a Return
- Contact us at our store email with your order number and reason for return.
- We'll provide you with return instructions and a return authorization.
- Ship the item back to us using a trackable shipping method.
- Once we receive and inspect the item, your refund will be processed within 5–7 business days.
Refunds
Refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your bank or card issuer.
Exchanges
If you'd like to exchange an item, please follow the return process above and place a new order for the replacement item.
Non-Returnable Items
- Items marked as final sale
- Opened consumable products (e.g., food, treats, supplements) for hygiene and safety reasons
Questions?
If you have any questions about our return policy, please don't hesitate to contact us. We're happy to help!